(JACKSON, MISS.)  MCTA is pleased to announce Bryson Miller as the recipient of the Millie Smith Distinguished Customer Service Award. The award was presented during the annual convention held at the Beau Rivage in Biloxi May 14-15.

Bryson Miller of MetroCast is described by his peers and supervisor as an exceptional customer service representative in all aspects of customer service. Bryson is consistently pleasant, thorough and accurate in all aspects of his position. He leaves a positive impression with all customers and co-workers he comes in contact with. Bryson has received many positive comments from customers praising his willingness to exceed their expectations to bring about a successful resolution. Bryson exhibits a high level of procedural job knowledge and is always willing to train new employees.  He is able to match customer’s interests with MetroCast products and services and takes advantage of every customer contact to maximize his sales.

“Mille Smith was the matriarch of not only MCTA but of our industry in Mississippi,” said Frances Smith, MCTA President. “We are pleased to present this award to such a deserving recipient who goes above and beyond to ensure the highest level of customer service is achieved.”

The Millie Smith Distinguished Customer Service Award is named in honor of MCTA’s Matriarch Millie Smith who was a lifetime member of the Association. She had a stellar customer service career and was one of the founders of MCTA. Millie passed away in December 2012.

The award honors a customer service professional who has direct customer contact and shows superior performance, a dedicated work ethic, teamwork and a consistent effort to go above and beyond.


Pictured with Mille Smith Award Recipient Bryson Miller is Rick Ferrall, MetroCast and Board of Directors of MCTA. 

The Mississippi Cable Telecommunications Association is a trade association dedicated to serving its cable operators for legislative representation and maintaining the highest levels of engagement in current industry issues; service to its associate members by providing access to their customers and service to cable subscribers by bringing together operators and associates to ensure the cable systems operating in Mississippi benefit from the technology and programming. today and tomorrow.